Ready App – Terms of Service

1. Welcome

1. Argent Labs Limited, doing business as “Ready”, ("Ready", "we", "our", or "us") develops self-custody products which allow users to manage digital assets ("Ready Products”).
2. Ready makes available two different Ready Products: (i) the Ready app (“Ready App”); and (ii) the Ready wallet (“Ready Wallet”). Each Ready Product holds separate digital assets and are not interchangeable, which means that digital assets held via Ready App cannot be accessed from the Ready Wallet and vice versa.
3. These terms of service apply to the use of the Ready App. The terms of service for the Ready Wallet & Portfolio can be found here.

2. Your relationship with us

1. The Ready App is for non-commercial use only; you may use the Ready App only for your own personal use.
2. This document and any documents referred to within it (collectively, the "Terms of Service") set out the terms of your relationship with us. It is important that you read and understand the Terms of Service before using the Ready App.
3. By using and accessing the Ready App, you agree to these Terms of Service. If you do not agree to these Terms of Service, please do not use the Ready App.

3. Information about us

1. Argent Labs Limited is a company registered in England with its registered address at 5 New Street Square, London, England, EC4A 3TW.
2. If you would like to contact us, please write to us using the details at the end of these Terms of Service.

4. Information about you

1. Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use and share information about you.

5. Important warnings about the Ready App

1. The Ready App allows you to manage digital assets. As the Ready Products are non-custodial, you manage digital assets through the Ready App at your own risk.
2. Completion of transactions that you initiate through the Ready App depends on the availability and operation of the relevant network you interact with using the Ready App. Issues with the network may cause transactions that you initiate through the Ready App to fail. This may mean that the transaction you were originally intending to perform will no longer be available. Ready is not responsible to you for errors or any losses that you suffer as a result of such issues or failed transactions.
3. Ready is not authorised to conduct regulated activities by the Financial Conduct Authority in the UK or any other regulator anywhere in the world. The digital assets that you manage through the Ready App  are not covered or underwritten by any regulatory guarantees or compensation schemes, such as the Financial Services Compensation Scheme in the UK.  
4. In order to execute transactions you will need to pay fees which are set by the network and can fluctuate (“Network Fees”). Transactions might fail if the Network Fee for that transaction is set too low, and you might still be liable for a proportion of the Network Fee even if your transaction fails.
5. We will not be responsible to you for any losses that you suffer as a result of any transaction through the Ready App  failing.
6. You agree that a key characteristic of the Ready App is that changes will take place over time and this is an important basis on which we grant you access to the Ready App. Once we have made changes, your continued use of the Ready App will show that you have accepted any changes. You are always free to stop using the Ready App.
7. Changes to the Ready App may affect your past activities on the Ready Products and certain features that you may use; however this will not affect your rights to the digital assets you manage through your Ready Products.
8. While we do our best to make sure that any features that we make available are of a reasonable standard, the new and relatively untested nature of these early access networks and features means that you are more likely to experience problems and unavailability than other parts of the Ready App. As a result, we cannot guarantee that these early access features and networks will always be available and free from errors / defects or operate without issues.
9. Declining changes or updates to the Ready App may expose the Ready App to increased security risk. You will also not be able to access new or upgraded functionalities that we may offer through the Ready App. Ready shall not be liable to you for any losses you may suffer as a result of failing to complete any updates to the Ready App.
10. The Ready App allows you to access and use certain distributed applications ("dApps") and cryptoasset platforms ("Crypto Platforms") that are integrated or compatible with the Ready App. These dApps and Crypto Platforms are provided by third parties which are not related to Ready. Although we facilitate your access to these dApps and Crypto Platforms, we are not responsible for them in any way. Your use of the dApps and Crypto Platforms will not be governed by these Terms of Service or be part of your relationship with Ready. You should make sure that you check the dApp or Crypto Platform provider's website for the most up to date version of their terms and conditions before you access their services using the Ready App.
11. Not all Crypto Platforms and dApps support all types of digital assets. You should make sure, before you initiate any transactions through the Ready App, that the digital assets you are sending are compatible with the recipient's wallet. You will not be able to recover any digital assets that you have sent, and we will not be responsible to you for any losses you suffer as a result of any digital assets that you send being incompatible with the recipient's wallet.
12. Not all networks will support the same Crypto Platforms and dApps. You should check which networks are compatible with the Crypto Platforms and dApps that you wish to use before you access or use them through the Ready App.
13. The digital assets you manage through the Ready App may be at risk if the security of your device on which you install and set up the Ready App is compromised. You should therefore ensure that you keep your device safe and secure in accordance with best practices recommended by the provider of your operating system, such as setting up a "strong" PIN and/or password to prevent unauthorised access and ensuring that you keep your software up to date.
14. You are responsible for ensuring that your device is secure. Do not use the Ready App on a device that has been "jailbroken", "cracked", "rooted" or otherwise had restrictions in the software removed, as this may compromise the security of your Ready App and your digital assets.
15. Depending on the type of device you use, you may be able to configure the Ready App to allow you to use your fingerprint and/or face ID.
16. You must be 18 years or older and capable in your country of residence of entering into a legally binding agreement to use the Ready App.

6. Important information about recovery

1. For security reasons, if you initiate the process to recover access to your digital assets, such as when you change or lose the mobile device on which you have downloaded and installed the Ready App, you will not be able to access your digital assets through the Ready App for a minimum period (for example, 48 hours) after you initiated the recovery process. We will not be responsible to you for any losses you might suffer as a result of being unable to access your digital assets during that period.
2. If you change or lose the mobile device on which you have downloaded and installed the Ready App, you can regain access on a new device using either a randomly generated unique recovery key ("off-chain recovery") or using one or more devices, persons or third-party services nominated by you for this purpose ("guardians").

a. Off-chain recovery

1. In order to use off-chain recovery, you will need to download and store an encrypted private key generated in your iCloud or Google Drive on the mobile device on which you originally downloaded and set up the Ready App.
2. When you access the Ready Wallet through another mobile device, you will then be asked to go through an authentication process using your email address or phone number and be given the option of recovering your wallet using the encrypted private key stored in your iCloud or Google Drive. You will need to be connected to the internet when you do so in order to access your iCloud or Google Drive and so that we can provide you with a decryption key paired with your encrypted private key.
3. You should ensure that you retain your encrypted private key securely, and that you keep your iCloud or Google Drive and your mobile device secure. Unauthorised access to your iCloud or Google Drive and your encrypted private key will compromise security , and if you lose your encrypted private key you will not be able to recover your Ready Wallet using off-chain recovery. We will not be responsible to you for any losses you suffer (including any Network Fees you incur) as a result of you losing access to your encrypted private key.

b. Using guardians

1. When you first download and set up the Ready App, you may be asked to nominate one or more guardians that will have the ability to lock or unlock your access to the digital assets, recover access to those digital assets, and approve certain transactions that you initiate through the Ready App.
2. Guardians are an important part of ensuring the security of your digital assets that you manage through the Ready App, and are essential for recovering access to those digital assets if you have not set up or are otherwise unable to use off-chain recovery. You should therefore ensure that any guardians you appoint are individuals, devices or service providers that you trust and that you are able to contact if you need to lock, unlock or recover the digital assets you manage through the Ready App or approve certain transactions. You should ensure that you always have at least one guardian appointed. We also offer an automated service that can act as your guardian.
3. We will not be responsible to you for any losses that you might suffer as a result of your use of the Ready App, including any failure or delay related to the locking or unlocking of your access to your digital assets or approval of any transaction through the Ready App.

c. Using Ready as your guardian

1. Our automated guardian functionality allows you to lock, unlock and recover access to those digital assets through two factor authentication. If you use this functionality, you must ensure that you keep your email account and mobile device secure, as unauthorised access to your email account and the credentials you use to access and initiate transactions through the Ready App  will compromise the security of the automated guardian functionality.      
2. For security purposes, where Ready is appointed as your only guardian, you will not be able to unlock your access to the Ready Wallet that you locked using our automated guardian functionality for 5 days. We will not be responsible to you for any losses that you might suffer if you lock your access to the Ready Wallet accidentally and are unable to access your digital assets through the Ready Wallet during this security period.

7. Your right to use the Ready App

1. The materials and content comprising the Ready App belong to us or our third party licensors, and we give you permission to use these materials and content for the sole purpose of using the Ready App in accordance with these Terms of Service.
2. Your right to use the Ready App is personal to you and you are not allowed to give this right to another person.
3. We allow you to download the Ready App for use on your mobile device in accordance with these Terms of Service and we grant you a non-exclusive, personal, non-transferable licence for this purpose only.
4. Unless allowed by these Terms of Service and as permitted by the functionality of the Ready App, you agree not to:
   
   • copy any portion of the Ready App; 
   • give or sell or otherwise make available any portion of the Ready App to anybody else; 
   • change any portion of the Ready App in any way; and
   • look for or access the code of any portion of the Ready App that we have not expressly published for general use.
5. You agree that all confidential information, copyright and other intellectual property rights in the Ready App belong to us or the people who have licenced those rights to us.
6. You agree that you have no rights in or to any portion of the Ready App other than the right to use it in accordance with these Terms of Service.

8. Fees

1. If you initiate a transaction to be fulfilled through a third party Crypto Platforms, we may charge you a fee (the "Ready Fee").
2. Any Ready Fee will be payable at the time you initiate the relevant transaction. If you decline to pay the Ready Fee, or if you have insufficient digital assets to pay the Ready Fee and the value of the transaction, we will decline to process the transaction.

9. App store provisions

1. You acknowledge that these Terms of Service set out the terms of the agreement between you and us only, and do not apply to your relationship with Apple, Inc, Google Ireland Limited or any other provider of an app store or distribution platform from which you download the Ready App (the "Store Provider").
2. We, not the Store Provider, will be solely responsible for performance of the Ready App, any content that we make available through the Ready App and any support or maintenance in respect of the Ready App. The Store Provider will have no obligation to provide any maintenance or support services with respect to the Ready App.
3. We, not the Store Provider, will be solely responsible in the event that the Ready App does not comply with any promises (including any promises made in respect of its functionality, suitability or fitness for purpose). To the maximum extent permitted by law, the Store Provider will not be responsible to you for any claims in relation to the Ready App.
4. In the event of any claim that the Ready App infringes another person's intellectual property rights, we, not the Store Provider, will be solely responsible for investigating, defending, settling or otherwise dealing with any such intellectual property infringement claim.
5. You acknowledge that: you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and you are not listed on any U.S. Government list of prohibited or restricted parties.
6. The Store Provider (and members of its corporate group) are third party beneficiaries under these Terms of Service and have the right to enforce these Terms of Service against you.

10. Rules of Acceptable Use

1. In addition to the other requirements within these Terms of Service, this section describes specific rules that apply to your use of the Ready App (the "Rules of Acceptable Use").
2. When using the Ready App you must not: circumvent, disable or otherwise interfere with any security related features; permit another person to use the Ready App  on your behalf unless such person is authorised by you; use the Ready App if we have suspended or banned you from using it; or advocate, promote or engage in any illegal or unlawful conduct, including any criminal activity, fraud or money laundering, breach of sanction, or conduct that causes damage or injury to any person or property.  
3. We may monitor the activity on the Ready App to ensure that you comply with the Rules of Acceptable Use, including to ensure that the digital assets you manage are not, or are not purchased with, funds obtained illegally.
4. Failure to comply with Rules of Acceptable Use constitutes a serious breach of these Terms of Service, and may result in our taking all or any of the following actions (with or without notice): immediate, temporary or permanent withdrawal of your right to use the Ready App; issuing of a warning to you; legal action against you including proceedings for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
5. The responses described herein are not limited, and we may take any other action we reasonably deem appropriate.

11. Ending our relationship

1. If at any time you do not feel that you can agree to these Terms of Service or any changes made to these Terms of Service, you must immediately stop using the Ready App.
2. You may cease using the Ready App at any time by removing it from the mobile device to which you downloaded it. 
3. We may also withdraw the Ready App as long as we give you reasonable notice that we plan to do this.
4. If you or we end your use of the Ready App or we withdraw the Ready App as described in this section, you will lose any rights you have to use the Ready App. This will not affect your rights in respect of the digital assets that you manage through the Ready App; however, the functionality of the Ready App that facilitates the processing of the transactions you initiate in respect of those digital assets from the Ready App will cease to function. You will still be able to access your digital assets by setting up transactions through the Ready App, downloading the transaction data and using that transaction data to process the transaction through a different crypto wallet service provider using the "Emergency Kit".
5. The termination of your use of the Ready App shall not affect any of your obligations to pay any sums due to us.
6. Nothing in this section 11 affects any legal rights you may have under the law of the country in which you are resident.

12. Our liability/responsibility to you

1. We do our best to ensure that the features and functionalities of the Ready App are of a reasonably satisfactory standard and match any descriptions we have provided to you. However, as we do not own or produce the third party applications, services or networks that you may access through the Ready App, we cannot be responsible for them in any way or promise that the Ready App will always be compatible with such third party services.
2. We will do our best to ensure that any elements of the Ready App that require a connection to the Internet and other third party infrastructure will always be available to you. However, due to the nature of the Internet, third party infrastructure and technology in general, any such features of the Ready App may be unavailable if we need to undertake any emergency or scheduled maintenance on our systems. This means that we are unable to promise that your use of those features of the Ready App will always be uninterrupted, without delays, error-free or meet your expectations. To the extent we are able to do so, we exclude any commitments that may be implied by law.
3. We will not be responsible to you for any losses that you might suffer as a result of your use of the Ready App, including any failure or delay related to the locking or unlocking or recovery of your access to your digital assets or approval of any transaction.
4. In the event of claims arising out of the provision of the Ready App, our responsibility to you will never be more than the amount you have paid us in Ready Fees in respect of the transaction which caused the loss. In the event that you have not paid us any Ready Fees in respect of that transaction, we shall have no responsibility whatsoever to you.          
5. The above does not affect your rights under the applicable law of the country in which you are resident, including our responsibility to you for any personal injury or death caused by our negligence, or our fraud.  

13. Changes to these terms

1. We may revise these Terms of Service from time to time but the most current version will always be at www.ready.co.
2. Changes will usually occur because of new features being added, changes in the law or where we need to clarify our position on something which affects these Terms of Service.
3. Normally, we will try to give you some warning before the new terms become effective. However, sometimes changes will need to be made immediately and if this happens we will not give you any notice.

14. Documents that apply to our relationship with you

1. The current version of the Terms of Service contains the only terms and conditions that apply to our relationship with you.
2. We intend to rely on these Terms of Service as setting out the written terms of our agreement with you for the provision of the Ready App. If part of the Terms of Service cannot be enforced then the remainder of the Terms of Service will still apply to our relationship.
3. If you do not comply with these Terms of Service and we do not take action immediately, this does not mean we have given up any right we have and we may still take action in the future.

15. Law

1. English law will apply to all disputes and the interpretation of these Terms of Service. The courts of England and Wales will have non-exclusive jurisdiction over any dispute arising from or related to your use of the Ready App.
2. This does not affect your rights under the law of the country in which you are resident, including (where applicable) your right to have a dispute in relation to your use of the Ready App heard in the courts of that country. If you are resident in Scotland and Northern Ireland, this also means you can bring a claim in the Scottish or Northern Irish courts.

16. Contact, feedback and complaints

1. If you need to contact us in relation to these Terms of Service or any other document mentioned in them, please email us at support@ready.co.
2. We value hearing from our users, and are always interested in learning about ways we can improve the Ready App. By providing your feedback you agree that you are giving up any rights you have in your feedback so that we may use and allow others to use it without any restriction and without any payment to you.
3. If you choose to contact us, we will treat any personal data you provide to us in accordance with our privacy policy.